PRIVACY POLICY
Sascha McMeekin ABN 29 315 781 733 trading as Prosper Dietetics ("us", "we", "our"), is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We value your privacy. We comply with the Privacy Act 1988 (Cth) and the New South Wales HRIP Act 2002 (NSW) (or other such State legislation as may apply in relation to health information at the time of collection). We use your information only for the purpose of providing you with quality care. In some circumstances, we will disclose selected information to other health providers if it directly relates to your care i.e. medical practitioner, specialist or other allied health practitioners.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion, whether true or not, that identifies an individual.
Collection: We collect personal information for the purposes of delivering our products and services. We may collect information through our website www.prosperdietetics.com.au (“Website”), or while providing our services in person, verbally and/or in writing on occasion.
We collect personal information:
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from our customers – when they register an enquiry, request an assessment for the purposes of nutritional counselling, purchase a nutritional or other health plan or associated package, purchase an eBook, or otherwise in the course of providing our services at any other time from time-to-time;
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when we receive enquiries through the Website and when the Website is otherwise accessed or used;
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when we receive enquiries via email; and
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from third party service providers – when they are engaged to supply services to us (such as professional services), provide information to us or invoice us for the provision of services.
Examples of Personal Information we may collect can include: names, date of birth, address, email address, phone, Medicare number, Health Fund details, billing information and personal health information. If you do not provide us with all the information we request, we may not be able to deliver our services.
Some personal information we collect may include health information as defined in the HRIP Act. We collect health information from customers in order to provide nutritional counselling and associated nutritional plans.
This enables us to safely, appropriately and effectively provide our services and assess the needs of our customer in the provision of our services and to generally assist in optimising the quality of our service.
Consent
By engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy. By registering your details on our Website, and/or using our Website you also agree to our Terms of Use.
Use
We may use any personal information collected (excluding health information) to provide our services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new services, or (if needed) to enforce our disclaimer or Website Terms of Use with you. If you are a third party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Health Information
We comply with the Health Privacy Principles in the HRIP Act in the collection, use and disclosure of all health information. We collect in the following circumstances. Firstly, from our customers when they request an assessment for the purposes of nutritional counselling, and/or purchase a nutritional plan or associated package. Also, as necessary to provide our services, but only as necessary to provide our services, or as otherwise in accordance with your consent, or as may be required by law including Court order. We only collection health information from you (or from someone authorised by you) (including your caregiver if you have one). We collect information with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential. We also collect information with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at: info@prosperdietetics.com.au. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure and sharing
We may disclose personal information (excluding health information) to third parties for purposes associated with your purchase of our services and to third party service providers we engage to help us deliver our services and for marketing purposes. We will only disclose personal information to additional third parties with your consent or if permitted or authorised to do so by law. Inadequate data protection laws or an absence of data protection laws may apply in certain places outside of Australia. By submitting personal information to us, you acknowledge that, provided we have used your personal information in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties located overseas who receive and process your data.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
Please ensure you provide us with your correct details. Let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading and we will take reasonable steps to correct the information. We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
The Privacy Act includes a Notifiable Data Breaches (NDB) scheme which requires us to notify you and the Office of the Australian Information Commissioner (OAIC) of certain data breaches and recommend steps you can take to limit the impacts of a breach (for example, a password change).
The NDB scheme requires us to notify about a data breach that is likely to result in serious harm to affected individuals. There are exceptions where notification is not required. For example, where we have already taken appropriate remedial action that removes the risk of serious harm to any individuals.
If we believe there has been a data breach that impacts your personal information and creates a likely risk of serious harm, we will notify you and the OAIC as soon as practicable and keep in close contact with you about the nature of the breach, the steps we are taking and what you can do to reduce the impacts to your privacy. If you believe that any personal information we hold about you has been impacted by a data breach, you can contact us at: info@prosperdietetics.com.au
Cookies
We may use “cookies”: technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.
In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain legal exceptions. If you wish to access your Personal Information, please contact us in writing.
Prosper Dietetics will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
If you have any concerns or complaints about the way we are handling your personal information please let us know so we can address them. Requests should be submitted by email to: info@prosperdietetics.com.au. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.
Policy Updates
This Privacy Policy forms part of our Terms of Use and therefore the agreement between you and us (either in your capacity as a client or a third-party service provider). We may amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.prosperdietetics.com.au. Depending on the nature of the change, we may announce the change on the www.prosperdietetics.com.au homepage or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our services.
Contact Us
If you have any queries or complaints about our Privacy Policy or Cancellation Policy please contact us at:
Phone: +61 448 278 043
Email: info@prosperdietetics.com.au
Effective as of 25 May 2026